faq

 
1. Where can I purchase a Microtech knife?
Microtech Knives can be purchased through our network of dealers. You can locate dealers here. If you don’t see a dealer near you, many of our authorized retailers have online stores. If you have a vendor locally who is interested in carrying our product line, please have them submit a request to become a dealer.

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2. I can’t find a knife model that I’m looking for. Can you help me?
As we make every effort to keep things innovative, our product lineup cycles through production as demand arises. The knives currently in, or scheduled for, production are showcased in our catalog and denoted on our Products page.

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3. Do you have a product Catalog?
Yes. Our product catalog is available for download.  

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4. Can you tell me how many pieces of a particular knife were made?
Quantities run are part of the Microtech magic. We assure you, if we’ve labeled a piece “limited run” or “limited edition” the quantities of that particular configuration fall well below normal production levels. These knives don’t last long on the primary market.

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5. What is Elmax and why do you use it?
Bohler Uddeholm Elmax is a blade steel that offers an un-paralleled balance between corrosion resistance and edge retention. If we choose to supplement another steel, it will be one that has demonstrated properties proven to live up to our high standards.

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6. How do I register my knife?
Knives should be registered to the first purchaser; that process can be completed one of two ways. If your product’s package contains one of our new serialized SKU labels, you can download the Microtech app (available from the Apple Store or Google Play) and scan the codes to authenticate the packaging and access the registration page. Registration can also be completed directly online from our Registration page.

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7. What’s the barcode for on my box and how does the Microtech app work?
In an effort to better protect our brand, our dealers, and our customers from counterfeit products, Microtech® Knives has implemented a unique serialization process into all of our new packaging. Details on the label and how this process works are included in the product manual that is shipped with every new knife. For more detailed instructions on how to register with the app, please download the App Tutorial, or view our online tutorial.

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8. How can I tell whether a knife is authentic, or if it’s a counterfeit item?
We suggest a modicum of due diligence before you buy a Microtech knife.  Examine the Microtech website and catalog. Determine whether you are dealing with a reputable seller, or an imposter. Be very skeptical of knives sold: - On such sites as DHgate.com; ioffer.com; aliexpress.com - At flea markets, swap meets, and other such casual situations - By street vendors - - in the US and abroad - By “online stores” that have no identity beyond a web address - At prices which are a small fraction of the MICROTECH MSRP - Under circumstances too good to be true

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9. I think I purchased a counterfeit Microtech, or I observed the sale of a knock-off. What should I do?
Microtech Knives, Inc. is committed to fighting counterfeiters. We encourages you to report any activity related to counterfeit products by using our Contact Form and selecting “Report a Counterfeit” from the drop down menu of topics to inquire about. Learn more about preventing this in the future.

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10. Will you donate product to my organization for a charitable cause?
Donations are determined on a case-by-case basis. Please understand, we receive hundreds of inquiries each year and do our best to fulfill the requests we can meet. For more details, please submit your information using our Contact Us form, and selecting “Marketing Opportunities” for the department.

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11. How do I care for my knife?
Basic care involves using compressed air to remove dirt and debris, followed by a few drops of REM oil in the pivot or choil area to keep the action of the knife working smoothly and efficiently.

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12. What occurrences void my warranty?
Improper use will void the warranty, as will disassembly by anyone other than a Microtech® factory repair department. Knives with blades that have been sharpened outside of a Microtech® factory repair department will not be covered under warranty.

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13. Can I sharpen my own knife?
Knives with blades that have been sharpened outside of a Microtech® factory repair department will not be covered under warranty.

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14. My OTF knife won’t fire. What should I do?
If the blade has deployed, but doesn’t lock out, please try one of two methods to initiate lockout and re-engage the mechanism:
  • Grasp the knife firmly in hand and flick your wrist to fully deploy and lock the blade.
  • Place two fingers towards the base of the blade (being cautious of sharp edges) and pull until the blade clicks into place - see how here!
If your OTF isn’t firing consistently, ensure you’ve oiled the choil area to keep the internal parts operating smoothly. If you're still having problems, please contact our RA Department with additional questions, or submit our online form to begin the repair process.


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15. How do I submit a Return Authorization?
Any knife returned for warranty consideration or sharpening service must have an assigned return authorization (R/A) number. Please contact us using our online RA form to obtain an RA number and receive instructions on how to send your knife in for sharpening or repair. We cannot assign RA numbers over the phone.

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16. I need to check on the status of my RA.
To obtain information on the status of your RA, outside of the normal processing time, please email our RA manager or call our office: 828-684-4355. Please ensure that you have your RA# present; we cannot look up the status of your knife with out this number.

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17. I live in _____ state. Can you ship my automatic knife back to me if I send it in for service?
If you are ACTIVE military/law enforcement, or currently reside in a state where automatic knives are LEGAL, we can ship your knife back to you directly. If you live in a state where automatic knives are ILLEGAL, you must contact one of our authorized dealers and make arrangements for us to return the product that dealer. We will not assign RA numbers to dealers or individuals in states where it is illegal for us to ship automatic knives. Please reference the AKTI website to gain access to the most up-to-date knife laws for your state.

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18.  I currently live overseas. Can I send my knife in for service?
We are in the process of developing an improved support service for our international customers, but face legal restrictions in many international countries. Return shipping varies based on location. We encourage international customers to contact their dealer and make arrangements for us to return the product to that dealer.

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19. Do you manufacture the wrench so I can tighten my screws?
The screws used in our products are our own proprietary design and require a special tool to adjust. We aren’t currently manufacturing this tool and have run into an influx of situations where knives have been disassembled and sent back in pieces when the bits were released in the past. We highly discourage disassembly as it voids warranty.

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20. Can I purchase screws, springs, or other internal parts?
Internal parts are not available to the public. If one of these parts needs replaced, please complete an RA Request and we would be happy to make the adjustments needed. As a reminder, disassembling your knife will void the warranty; if you send a bag of parts, there will be a fee associated with reassembling the knife.   We do offer replacement pocket clip/glass break combos for specific models. You also have options to modify your glass break. Glass break replacement screws, which allow you to swap out the glass break for a flat screw are available for purchase, and the new ball-bearing style glass break may be purchased to replace the old pointy glass breaks.   These items are only available in limited quantities.  Please contact our main office for details: 814-363-9260.

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21. Will you refurbish my knife?
Microtech products are built to last, and endure daily use. Normal wear and tear is to be expected and not considered warranty work. Finishing techniques will also limit refurbishing capabilities.   Our warranty services are in place to correct any defects to your product. We also won’t warranty a product that has been damaged by unusual abuse. There will be a fee associated for replacement parts that were damaged outside the scope of regular use or defect.

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